Refund and Returns Policy for Partner Restaurants

Updated: 1/22/24

We strive to provide a seamless and enjoyable experience for our customers when ordering from our partner restaurants. Our Refund and Returns Policy is designed to ensure transparency and fairness in handling situations where a refund or return may be necessary. Please read the following guidelines carefully:

Refund Policy:

1. Order Issues:

   • In the event of an incorrect order, missing items, or any quality concerns, customers are encouraged to contact our customer support team within 24 hours of receiving the order.
   • Refunds will be processed based on the nature of the issue. A full or partial refund may be provided at our discretion.

2. Cancellation by Customer:

   • Orders that are canceled by the customer before they are confirmed by the restaurant will be eligible for a full refund.
   • If a confirmed order is canceled after the restaurant has started preparing the food, a refund may not be possible.

3. Payment Issues:

   • In case of payment-related issues, such as double charges or unauthorized transactions, customers should immediately contact our customer support for assistance. Refunds will be processed in accordance with our investigation.

Returns Policy:

1. Quality Concerns:

   • If the customer receives food that does not meet expected quality standards, they should contact our customer support with details and, if possible, photographic evidence.
   • Returns may be accepted in such cases, and the decision will be made after evaluating the specific circumstances.

2. Incorrect Orders:

   • If a customer receives an order that differs significantly from what was originally placed, they should contact customer support immediately.
   • Returns or exchanges may be facilitated based on the specific situation.

General Guidelines:

1. Communication:

   • Customers are advised to communicate any issues promptly to our customer support team via the provided channels.

2. Verification:

   • For quality and accuracy verification, customers may be required to provide relevant information, such as order details and images.

3. Refund Processing:

   • Refunds will be processed using the original payment method. The time taken for the refund to reflect may vary depending on the payment provider.

4. Non-Refundable Items:

   • Certain items, such as promotional or discounted items, may not be eligible for refunds.